Customers can return products purchased from SuperSpring Ventures LLP within 7 days of receiving the item, unless otherwise specified.
Condition of Returned Items
Products must be returned in their original condition, unworn, with all original boxes, packaging, and accessories. Any signs of wear or damage will result in a partial or complete deduction in the refund amount.
Contact our customer service team at email@example.com initiate a return. Once approved, securely package the item and include a copy of the packing slip or order confirmation. Our logistic partner will pick-up the package.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
If you wish to exchange a product, follow the return process and place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact our customer service within 7 days of receipt. We will arrange for a replacement and cover return shipping costs.
Certain items, like personalized or sale items, may be exempt from being returned. Please check product descriptions before making a purchase.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a company error or a defective product.
For any questions or concerns regarding this return policy, please contact us at:
- Email: firstname.lastname@example.org
- Phone: +91 89096 54444 (from 10 am to 6 pm, Monday to Friday, except on public holidays)
- Address: 705 Ecstasy Business Park, J.S.D. Road, Mulund West, Mumbai 400 080, India.