Shipping Policy

  1. General Information
    All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
  1. Delivery Location
    Items offered on our website are available for delivery to addresses worldwide.
  1. Delivery Time
    An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. 
  1. International Shipping
    We proudly offer international shipping. Please note:
    - Shipping rates vary based on the destination and weight of the package.
    - Customers are responsible for all customs-related fees. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
    - Vanderbilt New York is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
  1. Shipping Costs
    Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
  1. Damaged Items in Transport
    If there is any damage to the packaging on delivery, contact us immediately at
  1. Questions
    If you have any questions about the delivery and shipment or your order, please contact us at