Warranty Policy

At Vanderbilt New York, we stand behind the quality and craftsmanship of our products. Each item in our collection is designed and manufactured to meet the highest standards of excellence. We are confident in the durability and performance of our products, and we offer brand warranty of 24-months on our Watches and 12-months on our Sunglasses and Pens to ensure your peace of mind.

Warranty Coverage
Our brand warranty of 24-months on our Watches and 12-months on our Sunglasses and Pens covers any manufacturing defects or issues related to the craftsmanship of our products. If you encounter any such issues within the warranty period, we will repair or replace the product at no additional cost to you.

Please note that the warranty does not cover damage resulting from normal wear and tear, misuse, accidents, unauthorized repairs or modifications, exposure to extreme conditions, or any damage caused by factors beyond our control.

How to Claim Warranty

  1. If you believe your product is eligible for a warranty claim, please follow these steps:
  2. Contact our Customer Support team via email at customercare@superspringventures.com with your proof of purchase and a detailed description of the issue. Our team will assess your claim and guide you through the necessary steps for resolution.
  3. If a repair or replacement is required, we will provide you with instructions on how to proceed.

Please Note

  • The warranty is valid only for products purchased directly from Vanderbilt New York or our authorized retailers.
  • Vanderbilt New York reserves the right to make the final determination regarding warranty claims.
  • Shipping and handling charges related to warranty claims may apply.
  • We are committed to providing you with products that meet our exacting standards of quality and style. If you have any questions about our warranty policy or need assistance with a warranty claim, please don't hesitate to reach out to our Customer Support team.